The employee, Penny Austin, is 46 years of age, having been born on December 4, 1958. She residein the metropolitan area of Springfield, Missouri.
Ms. Austin is a high-school graduate. However, with the exception of three months of vocational training in accounting and three months of excel training, she enjoys limited additional education or vocational training. Also, Ms. Austin's work history is varied, involving a combination of administrative or clerical employment and physical labor oriented work. This employment includes working as a clerk for AAA Auto Club and Hartford Insurance, and cleaning houses as a domestic aid. Additionally, this employment required Ms. Austin to engage in typing, perform paper work tasks, and to perform the tasks of a receptionist.
In or around 1991, Ms. Austin secured employment with P.G. Walker, working as a data entry operator. In this employment Ms. Austin engaged primarily in data entry and ten-key typing, together with telephone work. According to Ms. Austin, this work required her to use intensively her upper extremities. Notably, she used both hands to type; and she used her right hand to operate the adding machine. Additionally, according to Ms. Austin, she would type tickets and sales requests into P.G. Walker's computer data system; and she would use the telephone to perform customer service responsibilities.
Eventually, in or around June 1996, Ms. Austin received a promotion to the position of sales assistant, which had the effect of tripling her workload. Although she continued to perform the same type of duties, the promotion required her to use the telephone, perform data entry and ten-key operation a lot more, with 80 percent of her time being devoted to data entry or ten-key typing. Also, Ms. Austin states, in using the telephone, she did not have the benefit of a hand- free telephone and had to rest the telephone on her shoulder while she worked with her hands doing data entry and ten-key operation. Further, Ms. Austin notes she worked 4 to 5 hours straight without stopping for a rest or getting up from her desk.
In June 1998 Ms. Austin began to experience pain in her arms and noticed lumps and a cyst on her right hand / wrist. In light of these concerns, she notified the human resource officer with P.G. Walker of her concerns, and subsequently received a referral to Dr. Gil's for an evaluation. Following this evaluation and a tentative diagnosis of carpal tunnel syndrome, Dr. Gil fitted Ms. Austin for a right wrist splint and referred her to Scott Swango, M.D., who is an orthopedic surgeon, for a surgical consultation.
On July 9, 1998, Ms. Austin presented to Dr. Swango with complaints of "throbbing type pain with numbness." Additionally, Ms. Austin noted that the pain and numbness radiated from the hands into the shoulders, with her right hand being more symptomatic than the left hand. In light of his examination and findings of Ms. Austin, Dr. Swango diagnosed Ms. Aus