Claimant is a 58-year-old high school graduate who earned a two-year correspondence degree in accounting. She has worked primarily as a secretary at various locations in the educational and private sectors. She also owned her own medical billing company for approximately eighteen months. She was compensated for babysitting her grandchildren from 2001 through 2003. She had a certified daycare facility and earned up to $\ 4,000.00 in one year, although she testified she also had help from other family members.
In the summer of 1998, Employer hired Claimant as a secretary/administrative clerk. In this role, she served as a receptionist in the Liberal Arts Department, assisted students, handled grades, assisted professors, ordered textbooks, answered the phone, and performed copying and other administrative jobs. From Monday through Thursday, she worked the evening shift from 1:00 to 10:00 when she was the sole secretary, and on Fridays she worked from 8:00 to 4:30.
On August 31, 2001, an incident occurred between Claimant and Professor Skinner, a member of the English Department. From Claimant's perspective, the events unfolded as follows: Sometime before noon, a student appeared in the office and requested help with a personal problem, which Claimant provided. The student then indicated that she wanted to return to class, but was worried because she had left the class without permission. Claimant told her boss, Jim Soden, that she was to accompany the student back to class, and he said, "Okay." Claimant testified she had escorted students back to class before, and had never been told not to.
When Claimant and the student arrived at Professor Skinner's classroom, she motioned him to come to the door, and explained the student's situation. According to the Claimant, the professor started yelling, in an enraged manner, phrases such as, "Why are you bringing this student to class?" and "I don't want her-You are just a damn secretary!" According to Claimant, he raised his voice in an enraged manner, but did not make threatening gestures. After ten minutes, she and the student returned to the office, wondering what had happened. Then, the professor appeared at her desk, continuing the yelling for five or ten minutes further.
The professor went to the nearby faculty lounge, returned to Claimant's desk with a steaming cup of coffee, and continued to yell, using the words "hell" and "damn." 111 This time, Claimant said Professor Skinner as "foaming at the mouth like a rabid dog" and shaking the steaming hot cup of coffee at her. She testified she was fearful she would throw the coffee at her. He was "spitting profusely," and standing above in a manner she perceived as threatening. According to Claimant, Professor Skinner then returned to his class.
Claimant went to Jim Soden's office, closed the door, and asked what she had done wrong. Professor Skinner then entered the office without knocking, and continued to raise his voice, yelling phrases like, "You ought to stay in your damn place," and "You are just a damn secretary." At one point, Claimant asked Professor Skinner, "What gives you the right?" but without raising her voice. Apparently, Professor Skinner replied, "I'm vested. The college cannot do anything to me."
During the exchange in Jim Soden's office, which again lasted about fifteen minutes, Jim did not say or do anything. Claimant felt she was trapped because the professor stood between her and the door. When he left after fifteen minutes, Claimant started crying. Jim tried to console her but she refused, asking to be left alone, and to be allowed to call her daughter. Jim told her to take the rest of the day off.
When Claimant's daughter arrived, she went to the office to confront Jim and Professor Skinner. According to Claimant, her daughter asked calmly, "Where do you get off disrespecting my mother?" To which, Professor Skinner replied, "Your mother should mind her own damn business. I'm vested - she's only a secretary!" Claimant testified that the tone of the professor was harsh and included crude remarks. When Claimant went home, she was a "total wreck," with her skin crawling and her stomach in a knot. She cried all day and all night. The next day she could not move or stand, her knees were swollen, and