Claimant is 50 years old and is right-handed. In 1972, after completing the eleventh grade at Sumner High School, she dropped out of school. In the early 1980s, she obtained her GED. Claimant has no vocational training, office experience, or computer or typing skills. In the early 1970s, Claimant worked at a McDonald's restaurant as a food service worker for a couple of months. She then moved to Michigan where she worked at a factory assembling toys for about a year. In 1973, she returned to St. Louis.
In 1978, Employer hired Claimant as a food service worker preparing lunches. She was promoted to Baker, and eventually to a Head Cook II. She worked from 6:00 a.m. to 2:30 p.m., Monday through Friday, ten months a year. She prepared approximately 200 breakfasts and 600 lunches each day as a Head Cook. She supervised ten to eleven workers. She was not required to plan menus, order food, or perform personnel work. Sometimes, she had to help serve the food as a fill-in when another worker was absent. She spent most of her time on her feet, and performed paperwork at the end of the day. Daily, she used both hands for slicing, dicing, peeling, scooping, pulling, cutting and stirring. When cooking, the heaviest she had to lift were pans, which weighed between 35 and 40 pounds when filled. She was required to reach overhead and use her upper extremities constantly. Claimant continuously looked down as she cooked, and raised her head backwards when she lifted. When lifting, she had to stand on her toes holding the pans in her hand and reach overhead to put them into the oven or rack. Claimant asked her supervisor for a step stool, but was never provided with one.
Claimant began experiencing problems with her hands, right shoulder and neck in late 1996 or early 1997. Although she requested medical treatment on several occasions, her supervisor did not prepare a report until Claimant lost control of her hand and spilled hot soup on a customer. On April 7, 1998, Claimant was seen by her private physician, Dr. Josyula, who suspected bilateral carpal tunnel syndrome and diagnosed cervical strain. Dr. Josyula felt that her condition was work related.
Eventually, on April 29, 1998, Employer referred Claimant to Dr. Ollinger, who diagnosed possible bilateral carpal tunnel syndrome substantially related to her work activities, and a small ganglion volar of the right wrist (not work related). Nerve conduction studies performed on the same day were abnormal on the right hand and normal on the left. On May 7, 1998, Dr. Ollinger prescribed medications and hand splints to be worn at night. Dr. Ollinger suggested that if she did not respond to medical treatment, she should be referred to an orthopedist for her shoulder complaints.
On June 11, 1998, Claimant continued to complain of bilateral numbness and tingling of her hands, and right shoulder pain. Dr. Ollinger recommended surgery on the right wrist, and an orthopedic referral for her right shoulder problem if her symptoms continued after her carpal tunnel syndrome surgery and post op rest.
Surgery was performed at Missouri Baptist Hospital on June 23, 1998. On July 6, 1998, Dr. Ollinger recommended alternative work with light use of the right hand, no power gripping, and a five-pound lifting restriction. Dr. Ollinger released Claimant to regular work on September 24, 1998. On December 3, 1990, Dr. Ollinger gave Claimant a 0\% permanent partial disability rating on both wrists, and found no symptoms or signs of left carpal tunnel syndrome. He noted that her NCVs were normal. He did not feel that Claimant required any additional evaluation, care or work restrictions, and felt Claimant was at maximum medical improvement. On January 7, 1999, Employer refused to authorize any additional