Ms. Norma Williams testified on her own behalf at the hearing of this matter. Ms. Williams is currently employed with Cottonwood Treatment Center, hereinafter referred to as "Employer". She is in her 23rd year of employment with Employer. Ms. Williams works with physically, sexually, and mentally abused children. Her current position is midnight supervisor. She has served in this capacity for approximately 17 years. On August 20, 2007, Ms. Williams was injured while at work.
As is customary, she arrived at work at approximately 10:30 p.m. on that evening. Her typical shift lasts until 6:30 a.m. on the following day. When she arrives at work, the first order of business is to locate the master schedule, get a shift report, and get briefed on the happenings from the previous shift. On August 20, 2007, Ms. Williams located the master schedule with the use of her personal two-way radio. She learned that the schedule was located in Cottage E. Ms. Williams went to Cottage E, met the previous shift supervisor, and received the shift report. This report indicated that Cottage E had been problematic during the previous shift. Ms. Williams decided that she would position herself in Cottage E with two other staff members for her shift.
Shortly after the shift handoff, Ms. Williams left Cottage E. There is a concrete walkway that leads from Cottage E. She intended to exit Cottage E and turn left, following the walkway in that direction. Apparently, the walkway is not completely flush with the ground. There is a slight lip down to the grass. Ms. Williams attempted to cut the corner when making her left turn. She either intended to walk through the grass or step over the grass to shorten her travel distance. In so doing, Ms. Williams tripped over the lip with her right foot causing her left foot slide on the grass. She fell to the ground on her right side injuring her right shoulder.
After Ms. Williams fell, a fellow staff member came to help her up. Once Ms. Williams got up, she called Mr. Lacey. Mr. Lacey told Ms. Williams to call the 1-800 Workers' Compensation number. She complied with this directive and was told to go to St. Francis hospital to have her shoulder examined.
Ms. Williams presented at St. Francis hospital emergency room. She was examined, given a sling, and diagnosed with a shoulder contusion. X-rays were taken which were negative. Ms. Williams was instructed to follow-up with Immediate Healthcare. On August 21, 2007, Ms. Williams presented at Immediate Healthcare. She was diagnosed with a shoulder sprain and instructed to return in two weeks. On September 6, 2007, Ms. Williams returned to Immediate Healthcare. Dr. Hicks of Immediate Healthcare scheduled Ms. Williams for an MRI. On September 18, 2007, Ms. Williams returned to Immediate Healthcare. At that time, Dr. Hicks referred Ms. Williams to Dr. Schafer with a diagnosis of a right rotator cuff tear.
During this time frame, Ms. Williams learned that her claim was being denied by CARO. She processed the remainder of her medical charges through her group health insurance.
Ms. Williams presented to Dr. Schafer. Dr. Schafer told Ms. Williams that she needed to have a surgical repair of her shoulder. She had that surgery on September 28, 2007. She was off duty until mid December while recovering from this procedure. Shortly thereafter, Dr. Schafer diagnosed Ms. Williams with adhesions. A subsequent procedure was performed on February 12 or 13 of 2008 to remedy the frozen shoulder symptoms. Ms. Williams underwent physical therapy for some amount of time after each of these procedures.
Ms. Williams testified that all of her bills had been paid by group health insurance with the exception of the initial St. Francis visit and the bills associated with Immediate Healthcare.
Ms. Williams continues to complain of problems regarding her right shoulder. She describes difficulty using a curling iron with her right arm, washing her back, and a general ache. She must use her left hand to reach the higher shelves in her cabinets at home. She testified that she does not have the same strength in her right arm that she had prior to this incident. Since the injury and medical treatment, Ms. Williams has refrained from bowling, raking leaves with her right hand, and using her right hand for driving. Ms. Williams uses a scanner at work to perform some of her duties. The scanner requires her to reach a certain height to perform checks. She is unable to perform this duty with her right arm.
Ms. Williams freely acknowledges that she was "cutting the corner" when the incident occurred.