We have concluded the work injury caused employee to suffer injuries to her bilateral shoulders and wrists, and psychiatric injury in the form of major depression. Consequently, employer is liable under § 287.140.1 RSMo to pay employee's reasonable and necessary medical expenses referable to these injuries, so long as employee met her burden of providing the bills, the records from the treatment to which the bills relate, and testimony showing the expenses flowed from the work injury. Martin v. Mid-Am. Farm Lines, Inc., 769 S.W.2d 105, 111-12 (Mo. banc 1989).
Employee submitted some bills and medical records, and provided some general testimony linking the bills to her treatment for the work injuries. But the administrative law judge denied employee's claim for past medical expenses related to her right shoulder (even after finding a compensable injury) on the basis it was difficult to discern from employee's exhibit what bills were due in connection with which procedure, and what amounts employee ultimately claimed she owed. The transcript of the hearing suggests that the administrative law judge asked the parties for a stipulation regarding the amount of disputed medical, and when the parties couldn't reach one, informed employee's counsel that she would expect him, at the end of the hearing, to tell her what employee was claiming in past medical bills. See Transcript, pages 65, 66. Unfortunately, this never occurred.
Employee appealed the issue of past medical expenses, but makes no mention of the administrative law judge's actual rationale for denying those expenses in her brief. Turning to the record, we find included with the bills a one-page spreadsheet entitled "MEDICAL BILLS FOR: SHERYL BEREND." Transcript, page 123. After considerable review of this document in conjunction with the bills themselves, we share the administrative law judge's confusion as to what this spreadsheet is intended to show. Specifically, the summary page doesn't make clear whether employee is claiming the full amount of $\ 53,404.49, which is the amount she identifies as "Total Charges," or whether she believes employer's liability has been reduced by payments from "BCBS Group Insurance" in the amount of \$13,129.03, "Adjustments/Contractual write offs" in the amount of $\ 27,212.71, and "Unpaid or Bad Debt" in the amount of $\ 3,769.42.
At oral argument in this matter, employee's counsel identified total charges of $\ 47,033.59, less a credit to employer in the amount of $\ 13,129.03, for a final sum of $\ 33,904.56, as the amount of past medical expenses incurred by employee. We appreciate employee's counsel's attempt to identify a total amount of past medical expenses, but upon further review of the record, we were unable to determine the basis for identifying the amount of $\ 47,033.59, because not only does this diverge from the amount identified as "Total Charges" in the spreadsheet, but we were unable to reach this sum by deducting any of the identified write-offs or adjustments. Compounding this irksome situation was our discovery, when we attempted our own calculation of the total charges, that neither the newly identified total of $\ 47,033.59 nor the amounts reflected in the spreadsheet conform to the actual bills themselves. This may have been the result of employee's failure to include any of the charges incurred with Center of Orthopedic Excellence (Dr. Galbraith)
Improve: Sheryl Berend
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from October 26, 2006, to March 9, 2007, in her calculations, or her failure to exclude charges related to treatment for employee's plantar fasciitis, a condition which she is not claiming as a workers' compensation injury. See Transcript, page 45. The charges referable to these treatments are found throughout the bills, and the medical record reveals that employee sometimes received treatment for plantar fasciitis during the very same visit during which a medical provider was also treating her compensable work injuries. This is precisely the sort of complex medical history where a clear delineation of the charges, with a consistently identified total amount claimed, would seem to be a fundamental aspect of employee's proof in the case.
But in the end, we find no assistance in the spreadsheet, in employee's brief, or in the statements by employee's counsel at oral argument. As a result, it appears that we are invited to comb the 370 pages of medical records in order to identify and segregate the treatment dates, providers, and procedures that are and are not referable to employee's compensable work injuries, take the data gleaned thereby, and apply it to a line-by-line audit of each of the medical bills, in order to determine which charges represent past medical expenses for which employer is liable. We are asked to perform this cumbersome task without even the benefit of a consistently identified total amount with which to compare our results.
We would be remiss if we failed to make clear the significant imposition employee's counsel makes upon this Commission in failing to clearly and consistently identify the amount of employee's past medical expenses. We are convinced employee suffered a compensable work injury and that she is entitled to her past medical expenses, but the confused and disorganized state of the evidence provided is so serious that to overcome it would require our becoming an advocate on behalf of the employee. This, of course, we are not permitted to do.
With that said, in the course of our review we were able to identify without considerable difficulty certain charges that are clearly referable to the work injury. We award those past medical expenses as follows: the shoulder surgeries performed by Dr. Galbraith on February 20, 2006, and on June 5, 2006, in the amounts of 5,155.00 and 5,615.00; the MRIs of employee's bilateral upper extremities taken on September 1, 2006, in the amount of $2,920.00; and the surgeries performed by Dr. Marberry on April 4, 2007, and on September 12, 2007, in the amounts of 4,580.00 and 4,789.00, for a total of $23,059.00. Otherwise, in light of the concerns identified above, and in order to avoid becoming an advocate for any party, we must conclude employee failed to meet her burden of proving any additional past medical expenses referable to the work injuries beyond the sum of $23,059.00.
With regard to the "credit" identified by employee's counsel, we take it that employee believes the $13,129.03 in payments by "BCBS Group Insurance" reduced employer's liability for past medical expenses. But neither party provided evidence to demonstrate what kind of insurance policy this was or why the payments were made under this policy. It appears employee's counsel tried to advance a stipulation that employer "provided" Blue Cross/Blue Shield insurance, but employer's counsel never weighed in on this issue, and thus a stipulation was never reached. These questions are important because the terms of § 287.270 RSMo would prevent us from reducing an award of
Compensation on the basis of payments from employee's insurance policy, or from any other source other than employer or employer's workers' compensation insurer, so if employee is claiming her liability was reduced by payments of this kind, she is simply incorrect. Shaffer v. St. John's Regional Health Ctr., 943 S.W.2d 803, 807 (Mo. App. 1997). These circumstances leave us with a troubling ambiguity: is employee conceding employer is entitled to a credit on the basis of a misunderstanding of applicable law? Or does she simply know something that we don't (and which is not reflected in the record) about the payments by BCBS Group Insurance policy? These questions are emblematic of the needless confusion surrounding the issue of past medical expenses in this case.
Ultimately, though, nothing prevents employee from conceding that employer is entitled to a credit for past payments of workers' compensation benefits. Accordingly, we deduct $\ 13,129.03 and reach the final sum of $\ 9,929.97 as our award of past medical expenses to employee.
Finally, we briefly return to employer's argument that it is not liable for benefits because employee didn't provide "a written request for treatment under workers' compensation" to employer. Where an employer has notice of an employee's need for medical treatment but fails or refuses to provide it, the employee is entitled to seek treatment on her own, while later pursuing an award holding employer liable for her medical expenses. Martin v. Town \& Country Supermarkets, 220 S.W.3d 836, 844 (Mo. App. 2007). We are persuaded that employer cannot now seriously claim ignorance regarding employee's significant bilateral upper extremity problems and the fact she was receiving treatment for them.
We acknowledge the testimony from Sherry Haynes, employer's safety administrator, who testified that employee specifically told her that her right shoulder "was not work comp" and that she wanted to see her own doctors; we adopt the administrative law judge's implied finding that Ms. Haynes's testimony lacks credibility in this regard. We find it unlikely employer would send employee to Dr. Acosta for an evaluation in such circumstances. Instead, we find more credible employee's testimony (and so find) that employee made multiple complaints to her supervisors about the aches and pains resulting from her work. We find that these complaints prompted employer on November 16, 2005, to send employee to Dr. Acosta, who examined her and opined that her right arm and shoulder injuries were not caused by her work, and that her upper extremities were otherwise normal. Relying on the opinions of Dr. Acosta, employer declined to provide medical care to employee. At that point, medical care became a disputed issue.
Employer asks us to ignore the reality of the circumstances involved in this case when it suggests employee's failure to submit a written request for treatment had the effect that employer was wholly ignorant of employee's treatment. To the contrary, the record reveals that employer was unquestionably on notice that employee's complaints manifested in a bilateral fashion, that she required medical treatment, and that she ultimately had to leave her work and pursue disability benefits because of these injuries. Ms. Haynes acknowledged that employee kept employer apprised of her medical treatment and that employer even had access to the medical records generated in connection with such treatment.