The majority's holding that DHSS violated 19 C.S.R. 30-95.040(1)(B).4, and thus, is precluded from denying MCD's application on the basis of the missing certificate of good standing is premised on the general principle that rules promulgated by an agency "have the force and effect of law and are binding on the agency adopting them." Fowler Land Co., Inc. v. Mo. Dept. of Nat. Res., 460 S.W.3d 502, 507 (Mo. App. S.D. 2015) (quoting State ex rel. Stewart v. Civil Serv. Comm'n of City of St. Louis, 120 S.W.3d 279, 287 (Mo. App. E.D. 2003)). The majority's holding is also premised on the general principle that, "[o]nce an agency exercises its discretion and creates the procedural rules under which it desires to have its actions judged, the agency denies itself the right to violate those rules." Id. (quoting State ex rel. Stewart, 120 S.W.3d at 287); State ex rel. Martin-Erb v. Mo. Comm'n on Human Rights, 77 S.W.3d 600, 608 n.6 (Mo. banc 2002)). While I agree with these principles of law and their general application
2 here 1 , I respectfully dissent because I believe the issue of whether DHSS has the authority to deny MCD's application on this basis does not turn on the simple question of whether DHSS must follow its own regulations—I certainly agree that it must do so. Rather, I believe the question of DHSS's authority to approve or deny MCD's application turns on whether DHSS, in enacting 19 C.S.R. 30-95.040(1)(B).4, intended to waive its authority to deny an application in the event its deficiency notice fails to specify a non-compliant or missing document. 2 Because I do not believe DHSS intended such a consequence in enacting this notice provision, I would affirm the circuit court's order, which affirmed the Commission's summary decision in favor of DHSS. As Missouri Supreme Court Judge Paul C. Wilson aptly and succinctly stated in Frye v. Levy, 440 S.W.3d 405, 408 (Mo. banc 2014), "'[s]hall' means 'shall,'" and this word "unambiguously indicates a command or mandate." In this case, 19 C.S.R. 30-95.040(1)(B).4 plainly states that DHSS "will notify" an applicant if their application is incomplete and "will specify" the missing information. However, even if we assume that these words unambiguously indicate commands or mandates to DHSS, I do not believe that should end our analysis, as the majority opinion suggests. Rather, consistent with Frye and other applicable cases, I believe our analysis must go further. In Frye, a mother challenged the jurisdiction of the Children's Division of the Department of Social Services (the "Division") to investigate a complaint of child neglect. Id. at
- Section 210.152.2
3 required the Division to complete its investigation and issue a
1 I also agree with the majority opinion that agency rules are interpreted under the same principles used to interpret statutes, and that we "discern the drafters' intent by giving the words used their plain and ordinary meaning." State ex rel. Stewart v. Civil Serv. Comm'n of City of St. Louis, 120 S.W.3d 279, 286 (Mo. App. E.D. 2003). 2 DHSS provided MCD with a deficiency notice that listed other missing items, but failed to list the certificate of good standing. 3 All statutory references are to RSMo Supp.2005.
3 determination within 90 days of receiving the complaint. Id. However, the Division did not complete its investigation within 90 days, but nonetheless issued a determination that the complaint had been substantiated by a preponderance of the evidence. Id. at 406-07. The mother appealed, arguing that the Division lost its jurisdiction to investigate and issue a determination because it did not comply with the mandatory directive of § 210.152.2. Id. at 407. Although Frye acknowledged the statute's use of the word "shall" meant that the Division had a "clear and unequivocal" duty to complete its investigation and notify the mother of its determination within 90 days of receiving the complaint, that did not end the inquiry. Id. at 408. Rather, Frye noted that, "the central issue in this case is not whether 'shall' means 'shall' but what sanction (if any) the legislature intended to apply when the Division fails to do what [§] 210.152.2 says it 'shall' do." Id. In addressing this issue, Frye discussed the important distinction between statutes that are "mandatory" in nature versus those that are merely "directory." Id. In analyzing § 210.152.2, Frye noted that if the legislature had intended for the Division "to be stripped of all authority to investigate or make a determination regarding a hotline complaint after the 90th day, then [§] 210.152.2 is a 'mandatory statute' and this intention will be enforced." Id. Conversely, "if the legislature has not approved this sanction or otherwise indicated that this is the intended consequence of the Division's non-compliance in a given case, then the statute is a 'directory statute' and the trial court was wrong in creating this sanction on its own." Id. In answering this question, Frye stated the following general rule: "When the legislature imposes a deadline or other mandate, this Court has held that courts have no authority to impose a sanction for non- compliance when the legislature has chosen not to do so." Id. (citing Farmers & Merchants Bank & Trust Co. v. Dir. of Revenue, 896 S.W.2d 30, 33 (Mo. banc 1995)). Frye then discussed
4 several additional cases addressing this general rule, and further explained: "If [statutes are] mandatory, in addition to requiring the doing of the things specified, they prescribe the result that will follow if they are not done; if directory, their terms are limited to what is required to be done." Id. at 409 (emphasis in original) (quoting Hudgins v. Mooresville Consol. Sch. Dist., 278 S.W. 769, 770 (Mo. 1925)). With this framework established, Frye recognized that although § 210.152.2 "imposes an obligation on the Children's Division to complete its investigation and to make its determination within 90 days of receiving a hotline complaint[,]" the statute "does not explicitly provide that the Division may only investigate or determine hotline complaints before the 90th day, nor does it explicitly provide that the Division lacks authority to investigate or determine such complaints after the 90th day." Id. at 410. Therefore, Frye specifically recognized that, "[i]n the absence of such legislative intent, courts have no authority to impose such a sanction on their own." Id. However, this did not conclude the analysis in Frye, as our Supreme Court further noted that "[t]he lack of statutory approval for a sanction in the event of non-compliance with a statutory obligation, or the lack of any language permitting only acts that are in compliance with that obligation, is an important factor in drawing the important 'mandatory' or 'directory' distinction." Id. Specifically, Frye recognized that although this factor was dispositive in Farmers and several other similar cases, it is not the only factor. Id. (citing Bauer v. Transitional Sch. Dist. of City of St. Louis, 111 S.W.3d 405 (Mo. banc 2003)). Frye also cited Sw. Bell Tel. Co. v. Mahn, 766 S.W.2d 443, 446 (Mo. banc 1989), which recognized that the "absence of a penalty provision does not automatically override other considerations." Id. "Ultimately, whether a statute is mandatory or directory is a 'function of context and legislative intent.'" Id. at 410-11 (quoting Bauer, 111 S.W.3d at 408 (citing Farmers, 896 S.W.2d at 32)). Frye then
5 noted that "nothing in [§] 210.152.2, or elsewhere in chapter 210, states that the Children's Division may only investigate or determine hotline complaints before the 90th day or that the Division loses its authority to continue an investigation or make a determination regarding a hotline complaint when the 90-day deadline has come and gone." Id. at 411. After additional analysis, including recognizing the societal importance of investigating child abuse and neglect complaints, Frye ultimately concluded that the Division did not lose jurisdiction, noting: [T]he choice of what sanction (if any) to apply when the Children's Division fails to comply with the 90-day deadline in [§] 210.152.2 does not belong to the courts any more than it is up to the courts whether to impose a deadline to begin with. Both choices belong exclusively to the legislature.
Id. at 414.
Using the Frye analysis 4 to determine if the regulation at issue here is mandatory or directory, I first address the lack of a sanction in the event of non-compliance. It is clear that DHSS did not specify any sanction or other consequence for its failure to notify an applicant of a non-compliant or missing item in an application when it promulgated 19 C.S.R. 30- 95.040(1)(B).4. Therefore, this strongly indicates that this regulation is directory in nature. However, this does not end our inquiry. We must also consider the "context and legislative intent" of DHSS in promulgating this regulation. Several other provisions of DHSS's own regulations governing the license application process clearly demonstrate that it knew how to draft a sanction for an applicant's failure to provide a complete application after being notified of a missing item. For example, 19 C.S.R. 30-95.040(1)(F).3 provides: "If an applicant fails to provide a complete application within seven (7) days of being notified that an application is incomplete, the license or certification for which the applicant is applying will be denied." (emphasis added). Likewise, 19 C.S.R. 30-
4 I use the Frye analysis because, as the majority and I agree, agency rules are interpreted under the same principles used to interpret statutes. State ex rel. Stewart, 120 S.W.3d at 286.
6 95.040(1)(F).6 provides: "If an application does not meet the minimum standards for licenses and certifications pursuant to 19 C.S.R 30-95.025(4), the license or certification for which the applicant is applying will be denied." (emphasis added). In addition, DHSS's regulations governing the issuance of "qualifying patient identification cards" further illustrate that DHSS clearly knew how to draft a mandatory directive, with sanctions, for itself. Specifically, 19 C.S.R. 30-95.030(3)(A) provides: "Upon receiving an application for a qualifying patient identification card, primary caregiver card, or patient cultivation identification card, the department shall, within (30) days, either approve the application or provide a written explanation for its denial." More to the point, sub-division .1 of this sub-section provides: In the case of qualifying patient and patient cultivation identification cards, if the department fails to deny or fails to approve an application within thirty (30) days, a card will be issued that will be valid for one (1) year and will serve all the same functions as would a card issued after application approval.
Thus, sub-division .1 provides that if DHSS fails to approve or deny an application for a qualifying patient and patient cultivation identification card within the prescribed thirty days, it loses the authority to deny the application and must issue the card. Accordingly, if DHSS had intended to waive its authority to deny a deficient application for its failure to follow the notice provision of 19 C.S.R. 30-95.040(1)(B).4, it certainly could have done so by adding plain language to that effect. Furthermore, the notice requirement of 19 C.S.R. 30-95.040(1)(B).4 does not use the word "shall," but rather, uses the phrases "will notify" and "will specify" in its attempt to provide a directive. There is no dispute that the word "shall" "unambiguously indicates a command or mandate." Frye, 440 S.W.3d at 408; see also State ex rel. City of Blue Springs v. Rice, 853 S.W.2d 918, 920 (Mo. banc 1993). However, the word "will" should not necessarily
7 be afforded the same construction. See Nelson v. Crane, 187 S.W.3d 868, 870 (Mo. banc 2006) ("When different statutory terms are used in different subsections of a statute, appellate courts presume that the legislature intended the terms to have different meaning and effect."). DHSS used the word "shall" in numerous other provisions of Chapter 95 governing the medical marijuana regulation program, including, most notably, 19 C.S.R. 30-95.030(3)(A), which governs the time frame for granting or denying an application for a "qualifying patient identification card" and other similar cards. Therefore, given the well-established mandatory nature of the word "shall," it would be reasonable to ascribe a different, even if slight, meaning to the word "will," as used in 19 C.S.R. 30-95.040(1)(B).4. However, even if we ascribed a mandatory meaning to the phrases "will notify" and "will specify," I believe the omission of a sanction or any other consequence and the "context and legislative intent" of the entire regulation conclusively indicates DHSS's intent in promulgating this regulation, and thus, is fatal to MCD's argument that DHSS was precluded from denying its application on the basis of the missing certificate of good standing, notwithstanding DHSS's failure to specify the certificate of good standing in the deficiency notice. 5
5 There is no dispute DHSS provided a deficiency notice to MCD; however, DHSS did not inform MCD that its filing of a certificate of incorporation was not sufficient to satisfy the certificate of good standing requirement. Therefore, I do not believe that DHSS disregarded its own regulation, 19 C.S.R. 30-95.040(1)(B).4. When MCD submitted its initial application, it mislabeled the certificate of incorporation it submitted, labeling it as follows: "CERT-OF-GOOD-STANDING." In addition, when MCD submitted its revised application after receiving the deficiency notice from DHSS, it once again submitted its certificate of incorporation, but labeled it as follows: "MCD0001 Certificate of Good Standing." Therefore, I believe MCD bears at least some responsibility for DHSS's failure to specify in the deficiency notice that the certificate of good standing was missing. Furthermore, the deficiency letter contained a generic notice directing MCD "[to] thoroughly review the application and provide all information required pursuant to 19 CSR 30.95.040 and 19 CSR 30-95.025(4) upon submission." I believe this generic notice is further evidence of a common thread bolstering my position that DHSS, in promulgating this regulation, did not intend to waive its authority to deny an application when an applicant files a non-compliant document or in the event DHSS neglects to identify every omitted item. While MCD argues the complexities of submitting this application as an excuse for its erroneous filing, it was the entity applying for the privilege to receive this coveted license. While MCD had only its own application to review for compliance, DHSS had well over 60 such applications to process. However, even if MCD had wholly failed to submit anything to satisfy the certificate of good standing requirement and DHSS still failed to notify MCD of the missing item, this would not affect how I would dispose of this case.
8 I also do not find anything else in Chapter 95 of DHSS's medical marijuana regulations that suggests it intended to waive its authority to deny an incomplete application for failure to follow the notice provision. In fact, even a cursory review of this Chapter indicates quite the opposite—DHSS takes very seriously its role as a gatekeeper for those seeking a license to participate in the highly-regulated medical marijuana industry in Missouri. While there is no dispute that being awarded one of these highly-coveted licenses is an extremely lucrative proposition, it is also true that this brings great responsibility, given the nature of the controlled substance involved, as well as the undeniable fact that there is a substantial market for licensed marijuana in Missouri. Therefore, in my view, it stands to reason that DHSS would not want to waive its authority to deny an application simply because it failed to identify one non-compliant or missing item from a lengthy application, even an item seemingly as trivial as a certificate of good standing. See also Countryclub Homes, LLC v. Mo. Dept. of Natural Res., 591 S.W.3d 882, 891-92 (Mo. App. W.D. 2019) (holding that a statute establishing a 180-day time frame for the Clean Water Commission to issue a decision on an aggrieved party's appeal of a decision of the Department of Natural Resources was directory, and not mandatory, because the statute did not provide an explicit sanction for missing the deadline and the legislature included consequences elsewhere in the statutory permit process scheme for the failure to follow other time deadlines). For these reasons, I would find that 19 C.S.R. 30-95.040(1)(B).4 is merely directory, and not mandatory, in nature. Accordingly, I do not believe a court, including this Court, may impose such a sanction in the absence of a clear expression of intent from DHSS.
9