- Suzanne Marie Miller was born on August 17, 1967. Miller has a 10th grade education and no other educational training. Miller's work history includes some factory work but is primarily in food service, including a period of time in 1999 when she worked at Kentucky Fried Chicken in Creve Coeur, Missouri ("KFC") as a shift leader. When she worked at KFC, Miller's last name was Turner.
- Miller began working at Taco Bell in November of 2001. Miller's supervisor was Carla Boshers, Taco Bell's Restaurant General Manager in Warrenton, Missouri. While at work on April 1, 2002, Miller slipped on water on the floor and fell on her back ("the fall"). Miller testified that she felt pain immediately in her low back and by later that evening she was also experiencing pain radiating down both legs.
- Miller reported to work on April 2 but could not stand up straight so Boshers told Miller to go home and scheduled Miller to be seen at Dr. Buckles' office the next day.
- Dr. Rachel George, a physician working in Dr. Buckles' office , first saw Miller on April 3, 2002. Dr. George's impression was that Miller was suffering from lumbar strain and she prescribed Darvocet and instructed Miller to stay home from work on April 4 and use ice packs on her back. Dr. George also sent Miller to Crossroads Regional Hospital ("Crossroads") for an X-ray of Miller's lumbar spine. The X-ray, taken on April 3, 2002, found: "Minimal levoconvex rotary lumbar scoliosis" and "no evidence of spondylolysis, spondylolisthesis, fracture, or focal bone lesion."
Miller returned for a follow up visit with Dr. George on April 5, 2002. Miller reported that she was better but still in pain and not ready to go back to work. Dr. George explained the results of the X-ray to Miller, instructed Miller to continue using ice packs and taking Darvocet as needed, and authorized Miller to return to work on Monday, April 8, 2002, "if better."
- Just after 7:30 p.m. on the evening of April 5, 2002, Miller went to the emergency department at Crossroads because "the pain was still way too bad." While at Crossroads, Miller was given Flexeril and Toradol. This reduced Miller's assessment of her pain from 9 to 6 on a 10-point scale. Miller was discharged from Crossroads at 8:45 p.m. with instructions to: 1) follow up with Dr. George on Monday, April 8, 2002; 2) discontinue taking Darvocet; 3) continue taking Flexeril; and 4) take Ibuprofen for pain, or Percocet if the Ibuprofen did not relieve her pain.
- Miller did not follow up with Dr. George as directed. Instead Miller returned to work at Taco Bell on April 8, 2002, and was able to perform her duties satisfactorily. Miller confirmed that Dr. Buckles' office and Crossroads were the only providers Taco Bell had authorized to treat Miller for injuries from the fall. Miller continued working on a full-time basis at Taco Bell until May 13, 2002.
- Five weeks after Miller had gone back to work at Taco Bell, she sought medical treatment on her own from a chiropractor, Dr. Burle, rather than return to Dr. Buckles' office.
Dr. Burle's records from May 13, 2002, indicate that Miller reported constant lower back pain and radiating pain shooting down both legs to the knees, as well as down her right arm to the thumb. Dr. Burle adjusted Miller's back, which according to Miller, provided no relief. Miller received an "off-work slip" from Dr. Burle that she provided to Taco Bell. Miller stopped working at Taco Bell on May 13, 2002.
- Later that day, Miller went to the Emergency Department at Crossroads complaining of pain in her right hip radiating down to the right knee. Miller's right hip was X-rayed on May 13, 2002. The X-ray revealed a normal right hip with no evidence of fracture or dislocation. Crossroads' Emergency Physician Record describes the context of this injury as "no apparent injury; 'chiropractor told her it was probably dislocated today.'" Hospital staff also noted "reportedly has hx of intermittent R hip dislocation over many years." Miller was discharged that same day with instructions to rest, apply moist heat to painful areas as needed for spasms or stiffness, take Naprosyn 2 times daily and Darvocet N-100 every 4-6 hours as needed for pain, and follow up with Dr. Imboden in one week if not better.
- Approximately six weeks later, on June 25, 2002, Miller returned to see Dr. Burle, complaining of low back pain, among other things. Dr. Burle's June 25, 2002, record indicates Miller was "re-injured" when "getting up from sitting, leg went out." Dr. Burle adjusted Miller's back and gave her another off-work slip, which Miller gave to Boshers.
- Miller went back to see Dr. Burle on July 1, 2002, complaining of low back pain. Again, Miller was directed to see Dr. Imboden, which she did for the first time on July 11, 2002.
- Dr. Imboden's records reflect that Miller complained of back pain and told him about her fall at Taco Bell. Dr. Imboden's impression on July 11, 2002, was that Miller suffered from lumbar-sacral contusion and pain secondary to the fall. He recommended a lumbosacral MRI, pres