Missouri Court of Appeals, Eastern District / Nov 21, 2023
Jeanette Beckermann, et al., Respondents, vs. Titlemax of Missouri Inc., Appellant.
TitleMax of Missouri, Inc. appealed the circuit court's judgment overruling its motion to compel arbitration against several plaintiffs. The appellate court affirmed the circuit court's decision, holding that the American Arbitration Association's (AAA) letter, which declined to administer claims between TitleMax and its consumers due to non-compliance with AAA policies, authorized the plaintiffs to submit their claims to the circuit court. The court found that the AAA Letter's broad language regarding "any other claims" applied to these plaintiffs, making arbitration futile.