Missouri Court of Appeals, Western District / Sep 21, 2021
Demetria Trunnel vs. Missouri Higher Education Loan Authority
MOHELA appealed the trial court's denial of its motion to compel arbitration against former employee Demetria Trunnel. Trunnel sued MOHELA for discrimination and retaliation, and MOHELA argued she had agreed to arbitrate her claims by signing an Acknowledgment of Receipt for an Alternative Dispute Resolution (ADR) Policy. The appellate court affirmed the trial court's decision, finding that no valid arbitration agreement existed because MOHELA never extended an offer that Trunnel could unequivocally accept, consistent with prior precedent.